Ch4 Web client (browser) HTML tag XML cookie meta search engine Vertical Web portal Web portals Ch6 DBMS record DBMS tables relational model relational database tables linking tables normalization multiuser DBMS table computed field schema data mart data warehouse database administrators Ch7 end-user computing concerns computer crime hacker v. cracker worms system virus Trojan horse motives for illegal access backup secure transmission (protocol) intellectual property rights biometric downloaded software spyware / adware